Background
What I Do • Career • Education
What I Do
Career Experience
Director – Human-Centered Innovation
May 2023 – Present • New York, USA
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Strategic advisor for human-centered innovation & business transformation, leveraging with platform technologies like machine learning, artificial intelligence, data analytics in order to deliver value to end-users, stakeholders & the business.
Customer Design Engagement Lead
Oct 2019 – Feb 2023 • New York, USA
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Led customer engagements with a team of designers, software engineers, data scientists, product & account teams, where we used a human centered approach to solve business challenges. Our goal: delivering sustainable innovation at scale, powered by platform technologies.
Idea Development & Service Growth Sr. Consultant
SAP Innovation Services & Solutions
Sept 2018 – Oct 2019 • New York, USA
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Generated & validated new concepts based on market needs & business opportunities with the help of intelligent & emerging technologies, such as machine learning, artificial intelligence, data analytics, and augmented, mixed & virtual reality.
Startup Accelerator Mentor
Impact Hub New York Metropolitan Area
Jun 2021 - Present • New York, USA
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Founding member & advisor for New York's Impact Hub, a grassroots organization focused on advancing social innovation in alignment with the 2030 United Nations Sustainable Development Goals. Mentor for initiatives such as Adidas Community Lab, whose mission is to empower Black and Latino/a/e social entrepreneurs to make sports more inclusive and accessible across: Portland, New York City, Atlanta, Toronto, Los Angeles, and Houston.
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Sep 2019 - Dec 2019 • New York, USA
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Advisory for startup cohorts at RLab, a non-profit organization & the nation’s first city-funded center for research, entrepreneurship & education in virtual & augmented reality, plus related technologies.
Business Innovation & Transformation Consultant
SAP Business Transformation Services
Jan 2015 – Aug 2018 • Zurich, Switzerland
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Generated revenue through strategic advisory & orchestration of transformation initiatives for Fortune 500 companies. Also delivered thought leadership content via articles, book publications & keynote speaking engagements.
Creative Director
Queensland University of Technology
May 2011 – Jun 2013 • Brisbane, Australia
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Developed & executed marketing campaign & outreach strategies, including creating visual storytelling assets, corporate branding & graphic design.​ Managed standards of creative excellence, timeliness & viability.
Sessional Academic
Queensland University of Technology
Oct 2010 – Jun 2014 • Brisbane, Australia
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Part-time tutor & lecturer, tailoring learning needs with cultural awareness for both under- and post-graduate students in Australia & China. I taught two courses: Corporate Systems & Business Process Modeling.
Research Associate
Queensland University of Technology
Oct 2009 – Jun 2014 • Brisbane, Australia
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Part-time tutor & lecturer, tailoring learning needs with cultural awareness for both under- and post-graduate students in Australia & China. I taught two courses: Corporate Systems & Business Process Modeling.
Web & Graphic Designer
Freelance
Jun 2008 – Jun 2010 • Brisbane, Australia
Casual role to pay for my lifestyle while being a student. Designed, developed & implemented websites via open-source Content Management System (CMS). Created graphic & branding design materials for small businesses.
Amphitheater Marketing & Technician Intern
Jul 2003 - Nov 2003 • Brunei Darussalam
My very first gig. Assisted in audio-visual equipment setup, stage design & testing of facilities. Created marketing content & coordinated local & international events.
Education
2010-2014
Ph.D in Business Transformation Management
Queensland University of Technology, Australia
Conducted 3 case studies across Oceania & Europe, on how do large-scale scale enterprises manage their business transformations, enabled by digital technologies, a.k.a. digital transformations. I used jazz as a metaphor for the insights gained: it's about improvising with melody (sequence), harmony (integration), and rhythm (momentum).
2009-2010
Bachelor (Honors) in Business Process Design
Queensland University of Technology, Australia
Investigated how novices design business processes, by understanding the basics of design, and using quantitative & qualitative-interpretive research methods. My study was converted into a top-tier journal article, and won a Best Paper award at the 2010 Business Process Management Conference USA.
2008-2009
Bachelor in Information Systems
Queensland University of Technology, Australia
Developed an understanding of business requirements & translating them into technology solutions. Learned the basics of project management & IT management, as well as gained presentation, creative & analytical skills.